What

Expertise

Expert in the field of retail networks, ]LOOKADOK[ transversally monitors their evolution especially digitalisation, and provides support to its clients to align their customer service with market trends and relationship strategies 

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]LOOKADOK[ addresses both sales techniques and management topics”
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]LOOKADOK[ offers its solid experience in the Fashion, Luxury and Beauty fields”

What

Examples

 

Design of a new customer relations strategy with the introduction of the clienteling tool

  • A leader in the luxury sector
  • Roll-out in 23 countries with 200 stores
Total staff commitment and improved customer satisfaction

Creation of expert certifying training programs in selling shoes

  • An international leader in the luxury shoe and leather goods sector
  • Training content designed and sent to 18 subsidiaries
Professionalism of sales teams

Audit and training of a Wholesale team (area manager and B to B sales team)

  • Leader in the distribution of children’s apparel
  • Reinforcement of B to B position as advisor to multibrand stores
Better cohesion of the wholesale team and adoption of a sales approach focused on resale

Falicitating a workshop for the board of directors to come to a common vision and strategy

  • Leader in fine gastronomy
  • Holding seminars, creativity workshops
Improving team communication and building collaborative strategies

Dynamic management for points of sale

  • Leader in cosmetics
  • Design and roll-out of classroom training programs in 15 countries (Asia, Europe, United States)
Improved quantitative and qualitative performance at points of sale

Roll-out of cross-cultural training program

  • Leader in the hospitality field
  • E-learning for staff and for internal trainers
Acknowledgement of all staff in terms of priorities and cultural differences, better approach to foreign customers

Establishment of a training content based on the customer’s marketing materials

  • A leader in skincare products for spas
  • Learning content sent to 20 subsidiaries
Content implemented by all countries

Fashion styling advice training

  • A mass market brand
  • Design, roll-out followed by internal and international implementation in 350 stores
Highly significant changes in salesadvisor / customer relations

Advice and support in the development of a digitalisation and CRM policy

  • Leader in fine gastronomy
  • International network of 50 shops
Establishment of specifications based on consumer expectations

Audit and support in the field

  • A Creative brand with a network of 6 points of sale
  • Optimisation of sales techniques with a focus on story-telling and cross-selling
Implementation of new tools for differentiated customer relationship

Training program for in-store coaching

  • Multi-brand company, market leader
  • Store managers
Development of individual skills and increase of KPIs

Training in professional image and grooming

  • For several hotel chains in France and abroad
  • Training of reception, sales, restaurant and room staff
Changing staff behaviour, becoming aware of the congruency of their image with the brand's one

What

References

 

Fashion:

Alain Figaret, Ami, Calvin Klein, Caroll, Chemins Blancs, Comptoir des cotonniers, De Fursac, Eliot Bijoux, Eram, Espace Mode, Esprit, Etam, Faconnable, H&M, J Riu, Jerem, Kiabi, La fée Maraboutée, La Redoute, Lamarthe, Levi Strauss, Lulu Castagnette, Mango, Mexx, Muji, Newlook, Newman, Optic 2000, Patrice Bréal, Petit Bateau, Phildar, Princesse Tam Tam, Rodier, Rousseau, Scottage, Sergent Major, Smalto, Sud Express, Tommy Hilfiger, Verywear, Zannier…

Luxury:

Baccarat, Burberry, Cartier, Céline, Chanel, Chaumet, Christian Dior, Christofle, Daum, Escada, Givenchy, Groupe Richemont (Chloé, Cartier), Gucci, Hermès, Hugo Boss, Le Printemps, Louis Vuitton, Maison Margiela, Marc Jacobs, Maty, Moncler, Montblanc, Nespresso, Pierre Hermé, Porthault, Prada, Ralph Lauren, Ungaro, Van Cleef & Arpels, YSL…

Beauty & Cosmetics:

Annick Goutal, Biotherm, BPI International, Decléor, Douglas, Guerlain, L’Oréal Cosmétique Active, L’Oréal Luxe, L’Oréal Professionnel, La Roche-Posay, Lancôme, Sisley, Vichy…

Tourism and Hospitality:

ADP, Aelia pour les Aéroports en France, Carlson Rezidor Hotel Group (Radisson Blu), Eurotrade pour l’Aéroport de Munich, Futuroscope, Accor Group (Sofitel, Novotel, Pullman, Mercure, SuiteHotel, Ibis,…), Elior Group, Lucien Barrière Hôtels Group et Casinos, National Citer, Plaza Athénée…

Other:

Audioptic , Axxis, BNP, CELC Linen, CFPJ dirigeants, Econova LHH, Fortis, Giat Industries, HSBC, Krauthammer, La SPA, Labeille Conseil, OPPBTP, Total, Verbateam…

Links we like:

FORCO : https://www.forco.org/

OPCALIA : https://www.opcalia.com/

AGEFOSPME : https://www.agefos-pme.com/

IFM : https://www.ifmparis.fr/fr/

ALLIANCE DU COMMERCE : http://www.alliancecommerce.org/

PARIS RETAIL WEEK : https://www.parisretailweek.com/

CONEXT : https://www.salon-conext.com/fr

PICOM : https://www.pico m.fr/

EUROCIS : https://www.eurocis-tradefair.com/

NRF : https://nrfbigshow.nrf.com/

MANZALAB : https://www.manzalab.com/

UNOW : https://www.unow.fr/

PROXIMIS : https://www.proximis.com/

LEAF : https://www.lifeisleaf.fr/

LA BELLE EXPERIENCE : http://labelexperience.com/

MONCLER : https://www.moncler.com/gb/

MONTBLANC : https://www.montblanc.com/fr-fr/

BONNE GUEULE : https://www.bonnegueule.fr/

AMI : https://www.amiparis.com/

DFS : https://www.dfs.com

LA ROCHE POSAY : https://www.laroche-posay.fr/

   How
where